Global Business Process Outsourcing (BPO) Market Size, Trends, and Growth Opportunity, By Outsourcing Type (Offshore, Nearshore, and Onshore), Ownership (Captive, and Third Party), Deployment Mode (On Premise, and Cloud), Organization Size (Large Enterprises, and SMEs), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, and Fee For Service), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, and Others), Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Services, 3D Visualization Services, and Others), End User (BFSI, IT and Telecommunication, Healthcare, Transportation and Logistics, Travel and Hospitality, Education, Energy and Utilities, Manufacturing, Retail & E-commerce, Government & Defense, and Others) By Region and forecast till 2030.
Global Business Process Outsourcing (BPO) Market
The Global Business Process Outsourcing (BPO) Market was valued at USD 262.28 billion in 2022 and is slated to reach USD 526.21 billion by 2030 at a CAGR of 9.10 % from 2023-2030.
The practice of contracting or outsourcing a particular work process or process to an outside service provider for the necessary function is known as business process outsourcing (BPO). Recruitment, managing finances and payroll, overseeing procurement, and providing training are just a few examples of non-core business activities that can be outsourced. Business process outsourcing is available across a range of industries, including, among others, Talent and HR Services, sales and marketing, supply chain, finance and accounting, education and training, and payment. To free up internal resources to concentrate on your core competency, it is necessary to outsource necessary processes like hiring, accounts payable, managing procurement, or processing various utility bills. These tasks are important but repetitive, and they must be done frequently or daily. Organizations can increase their customer base and scale up their operations as they streamline and improve their services and products, which helps them raise revenue.
Market Drivers
In today's world of digitization, business process outsourcing has developed into a simple and affordable practice that is used widely. Additionally, it enables business owners to lighten their workload so they can focus on other important facets of their business. Developed nations always favor outsourcing for their business processes, including the U.S., U.K., and Japan. To succeed, businesses now rely on technological solutions like the business process as a service (BPaaS) rather than traditional business process services (BPS). The wage/pay structures of developed western nations and developing nations differ significantly. In developing nations like the Philippines, India, and Japan, the same type of work that is performed in the west for a very high price can be done for up to 60% less money. BPO eliminates the need to hire new employees while gaining flexibility in the workforce. The company is not required to pay any costs associated with hiring an employee, aside from the obligations imposed by law in connection with the employment contract. For business executives, digital technologies have opened up new possibilities. Using automation, artificial intelligence (AI), the internet of things (IoT), the cloud, and other new technologies, traditional operations and business process outsourcing models are being reinvented into more intelligent workflows. For organizations to stay relevant and keep expanding, they must continuously transition to more sophisticated, carefully orchestrated processes that take into account customers, employees, suppliers, and business partners.
Market Restraints
Perhaps the biggest problem facing the majority of business process outsourcing (BPO) companies is attrition and a lack of qualified personnel. The business process outsourcing (BPO) industry suffers greatly from attrition. Costs to the organization are significantly raised by the high attrition rates. An organization's resources, such as time, recruitment costs, training, and orientation costs, are depleted as more people join and leave the organization. The organization's productivity suffers from the high attrition rate. There is a lot of interest in how BPO companies handle data security because it is now more crucial than ever. Even though business process outsourcing is becoming more and more popular, many businesses are concerned that working with a third-party BPO provider might compromise the security of their data.
Impact of COVID-19
In addition to causing social and economic upheaval, the effects of COVID-19 made outsourcing tasks more difficult. But it's anticipated that these disruptions' effects on business operations will eventually give the market a boost. BPO companies have modified their business models by reorganizing their Business Continuity Plans (BCP) to a distributed workforce. Businesses now understand how crucial it is to plan for continuous operations and disaster recovery to create a more dependable business model that can withstand an unforeseeable disruption like the COVID-19 pandemic. Accenture and Infosys Limited (Infosys BPM), two of the market's major vendors, claimed in 2020 that more than 80–90% of their staff members were working remotely as a result of COVID-19. Due to the ensuing disruption to the workforce management process, a lack of infrastructure equipment, and increased data security risks, work efficiency decreased and project completion times were delayed in the market.
Recent Developments
Amdocs and Macau's CTM worked together to launch commercial 5G services across the region in January 2023. A coordinated effort has been made to speed up the city's digital transformation, as evidenced by the commercial launch of CTM 5G.
Market Segmentation
The Global Business Process Outsourcing (BPO) Market is segmented into By Outsourcing Type, Service, Application, Deployment Mode, Organization Size, Ownership, Outsourcing Approach, and End User. By Outsourcing Types such as Offshore, Nearshore, and Onshore. By Services such as Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Services, 3D Visualization Services, and Others. By Applications such as Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, and Others. By Deployment Modes such as On-Premise, and Cloud. By Organization Sizes such as Large Enterprises, and SMEs. By Ownership such as Captive, and Third Party. By Outsourcing Approaches such as Best-Shore, Bundled Services, Contracts Based, and Fee For Services. By End Users such as BFSI, IT and Telecommunication, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation and Logistics, Travel and Hospitality, Education, Energy and Utilities, and Others.
Regional Analysis
The Global Business Process Outsourcing (BPO) Market is segmented into five regions Americas, Europe, Asia-Pacific, and the Middle East & Africa. Due to the availability of a skilled workforce, the high caliber of services, and operational efficiency, it is predicted that the European market for American industry will expand significantly. Due to the availability of a skilled workforce, high-quality services, and operational effectiveness, the European market is also anticipated to grow strongly.
Key Players
This report includes a list of numerous Key Players, namely Accenture, Amdocs, Capgemini, CBRE, HCL Technologies Limited, Infosys Limited (Infosys BPM), NCR Corporation, SODEXO, TTEC, Wipro.
Market Taxonomy  
By Outsourcing Type
• Offshore
• Onshore
• Nearshore
By Service
• Voice Processing
• Telemarketing Services
• Image editing services
• Virtual staffing Services
• 3d visualization Services
• Others
By Application
• Customer Care
• Finance and Accounting
• Talent and HR Services
• Sales and Marketing
• Sourcing, Procurement & Supply Chain
• Facilities and Administration
• Product Engineering
• Training
• Others
By Deployment Mode
• Cloud
• On Premise
By Organization Size
• Large Enterprises
• SMEs
By Ownership
• Captive
• Third Party
By Outsourcing Approach
• Contract Based
• Bundled Services
• Best-Shore
• Fee for Service
By End User
• IT and Telecommunication
• BFSI
• Manufacturing
• Healthcare
• Government & Defense
• Retail & E-Commerce
• Transportation and Logistics
• Travel and Hospitality
• Energy and Utilities
• Education
• Others
By Region
• North America
• Latin America
• Europe
• Asia Pacific
• Middle East & Africa.

Global Business Process Outsourcing (BPO) Market 
1 Introduction 
1.1 Objective of the Study
1.2 Market definition
1.3 Market Scope
2 Research Methodology
2.1 Data Mining
2.2 Validation
2.3 Primary Interviews
2.4 List of Data Sources
3 Executive Summary
4 Global Business Process Outsourcing (BPO) Market Outlook
4.1 Overview
4.2 Market Dynamics
4.2.1 Drivers
4.2.2 Restraints
4.2.3 Opportunities
4.2.4 Cumulative Impact due to recent Energy Crisis
4.2.5 Cumulative Impact due to nearing Economic Downturn
4.2.6 Post Covid-19 World Supply and Demand Conditions
4.2.7 Cumulative Impact of Russia-Ukraine Conflict
4.3 Porters Five Force Model
4.4 Value Chain Analysis
5 Global Business Process Outsourcing (BPO) Market, By Outsourcing Type
5.1 Y-o-Y Growth Comparison, By Outsourcing Type
5.2 Global Business Process Outsourcing (BPO) Market Share Analysis, By Outsourcing Type
5.3 Global Business Process Outsourcing (BPO) Market Size and Forecast, By Outsourcing Type
5.3.1 Offshore
5.3.2 Onshore
5.3.3 Nearshore
6 Global Business Process Outsourcing (BPO) Market, By Service
6.1 Y-o-Y Growth Comparison, By Service
6.2 Global Business Process Outsourcing (BPO) Market Share Analysis, By Service
6.3 Global Business Process Outsourcing (BPO) Market Size and Forecast, By Service
6.3.1 Voice Processing
6.3.2 Telemarketing Services
6.3.3 Image editing services
6.3.4 Virtual staffing Services
6.3.5 3d visualization Services
6.3.6 Others
7 Global Business Process Outsourcing (BPO) Market, By Deployment Mode
7.1 Y-o-Y Growth Comparison, By Deployment Mode
7.2 Global Business Process Outsourcing (BPO) Market Share Analysis, By Deployment Mode
7.3 Global Business Process Outsourcing (BPO) Market Size and Forecast, By Deployment Mode
7.3.1 Cloud
7.3.2 On Premise
8 Global Business Process Outsourcing (BPO) Market, By Organization Size
8.1 Y-o-Y Growth Comparison, By Organization Size
8.2 Global Business Process Outsourcing (BPO) Market Share Analysis, By Organization Size
8.3 Global Business Process Outsourcing (BPO) Market Size and Forecast, By Organization Size
8.3.1 Large Enterprises
8.3.2 SMEs
9 Global Business Process Outsourcing (BPO) Market, By Ownership
9.1 Y-o-Y Growth Comparison, By Ownership
9.2 Global Business Process Outsourcing (BPO) Market Share Analysis, By Ownership
9.3 Global Business Process Outsourcing (BPO) Market Size and Forecast, By Ownership
9.3.1 Captive
9.3.2 Third Party
10 Global Business Process Outsourcing (BPO) Market, By Outsourcing Approach
10.1 Y-o-Y Growth Comparison, By Outsourcing Approach
10.2 Global Business Process Outsourcing (BPO) Market Share Analysis, By Outsourcing Approach
10.3 Global Business Process Outsourcing (BPO) Market Size and Forecast, By Outsourcing Approach
10.3.1 Contract Based
10.3.2 Bundled Services
10.3.3 Best-Shore
10.3.4 Fee for Service
11 Global Business Process Outsourcing (BPO) Market, By Application
11.1 Y-o-Y Growth Comparison, By Application
11.2 Global Business Process Outsourcing (BPO) Market Share Analysis, By Application
11.3 Global Business Process Outsourcing (BPO) Market Size and Forecast, By Application
11.3.1 Customer Care
11.3.2 Finance and Accounting
11.3.3 Talent and HR Services
11.3.4 Sales and Marketing
11.3.5 Sourcing, Procurement & Supply Chain
11.3.6 Facilities and Administration
11.3.7 Product Engineering
11.3.8 Training
11.3.9 Others
12 Global Business Process Outsourcing (BPO) Market, By End User
12.1 Y-o-Y Growth Comparison, By End User
12.2 Global Business Process Outsourcing (BPO) Market Share Analysis, By End User
12.3 Global Business Process Outsourcing (BPO) Market Size and Forecast, By End User
12.3.1 IT and Telecommunication
12.3.2 BFSI
12.3.3 Manufacturing
12.3.4 Healthcare
12.3.5 Government & Defense
12.3.6 Retail & E-Commerce
12.3.7 Transportation and Logistics
12.3.8 Travel and Hospitality
12.3.9 Energy and Utilities
12.3.10 Education
12.3.11 Others
13 Global Business Process Outsourcing (BPO) Market, By Region
13.1 Global Business Process Outsourcing (BPO) Market Share Analysis, By Region
13.2 Global Business Process Outsourcing (BPO) Market Share Analysis, By Region
13.3 Global Business Process Outsourcing (BPO) Market Size and Forecast, By Region
14 North America Business Process Outsourcing (BPO) Market Analysis and Forecast (2023-2030)
14.1 Introduction
14.2 North America Business Process Outsourcing (BPO) Market Share Analysis, By Outsourcing Type
14.3 North America Business Process Outsourcing (BPO) Market Share Analysis, By Service
14.4 North America Business Process Outsourcing (BPO) Market Share Analysis, By Deployment Mode
14.5 North America Business Process Outsourcing (BPO) Market Share Analysis, By Organization Size
14.6 North America Business Process Outsourcing (BPO) Market Share Analysis, By Ownership
14.7 North America Business Process Outsourcing (BPO) Market Share Analysis, By Outsourcing Approach
14.8 North America Business Process Outsourcing (BPO) Market Share Analysis, By Application
14.9 North America Business Process Outsourcing (BPO) Market Share Analysis, By End User
14.10 North America Business Process Outsourcing (BPO) Market Size and Forecast, By Country
14.10.1 U.S.
14.10.2 Canada
14.10.3 Mexico
15EuropeBusiness Process Outsourcing (BPO) Market Analysis and Forecast (2022-2030)
15.1 Introduction
15.2 Europe Business Process Outsourcing (BPO) Market Share Analysis, By Outsourcing Type
15.3 Europe Business Process Outsourcing (BPO) Market Size and Forecast, By Service
15.4 Europe Business Process Outsourcing (BPO) Market Size and Forecast, By Deployment Mode
15.5 Europe Business Process Outsourcing (BPO) Market Size and Forecast, By Organization Size
15.6 Europe Business Process Outsourcing (BPO) Market Size and Forecast, By Outsourcing Approach
15.7 Europe Business Process Outsourcing (BPO) Market Size and Forecast, By Ownership
15.8Europe Business Process Outsourcing (BPO) Market Size and Forecast, By Application
15.9 Europe Business Process Outsourcing (BPO) Market Size and Forecast, By End User
15.10Europe Business Process Outsourcing (BPO) Market Size and Forecast, By Country
15.10.1 Germany
15.10.2 France
15.10.3 UK
15.10.4. Rest of Europe
16Asia Pacific Business Process Outsourcing (BPO) Market Analysis and Forecast (2022-2030)
16.1 Introduction
16.2 Asia Pacific Business Process Outsourcing (BPO) Market Share Analysis, By Outsourcing Type
16.3 Asia Pacific Business Process Outsourcing (BPO) Market Size and Forecast, By Service
16.4 Asia Pacific Business Process Outsourcing (BPO) Market Size and Forecast, By Deployment Mode
16.5 Asia Pacific Business Process Outsourcing (BPO) Market Size and Forecast, By Organization Size
16.6 Asia Pacific Business Process Outsourcing (BPO) Market Size and Forecast, By Outsourcing Approach
16.7 Asia Pacific Business Process Outsourcing (BPO) Market Size and Forecast, By Ownership
16.8 Asia Pacific Business Process Outsourcing (BPO) Market Size and Forecast, By Application
16.9 Asia Pacific Business Process Outsourcing (BPO) Market Size and Forecast, By End User
16.10Asia Pacific Business Process Outsourcing (BPO) Market Size and Forecast, By Country
16.10.1 China 
16.10.2 Japan
16.10.3 India
16.10.4. Rest of Asia Pacific
17Latin America Business Process Outsourcing (BPO) Market Analysis and Forecast (2022-2030)
17.1 Introduction
17.2 Latin America Business Process Outsourcing (BPO) Market Share Analysis, By Outsourcing Type
17.3 Latin America Business Process Outsourcing (BPO) Market Share Analysis, By Service
17.4 Latin America Business Process Outsourcing (BPO) Market Share Analysis, By Deployment Mode
17.5 Latin America Business Process Outsourcing (BPO) Market Share Analysis, By Organization Size
17.6 Latin America Business Process Outsourcing (BPO) Market Share Analysis, By Ownership
17.7 Latin America Business Process Outsourcing (BPO) Market Share Analysis, By Outsourcing Approach
17.8 Latin America Business Process Outsourcing (BPO) Market Share Analysis, By Application
17.9 Latin America Business Process Outsourcing (BPO) Market Share Analysis, By End User
17.10Latin America Business Process Outsourcing (BPO) Market Size and Forecast, Country
17.10.1. Brazil
17.10.2.Rest of Latin America
18Middle East Business Process Outsourcing (BPO) Market Analysis and Forecast (2022-2030)
18.1 Introduction
18.2 Middle East Business Process Outsourcing (BPO) Market Share Analysis, By Outsourcing Type
18.3 Middle East Business Process Outsourcing (BPO) Market Size and Forecast, By Service
18.4 Middle East Business Process Outsourcing (BPO) Market Size and Forecast, By Deployment Mode
18.5 Middle East Business Process Outsourcing (BPO) Market Size and Forecast, By Organization Size
18.6 Middle East Business Process Outsourcing (BPO) Market Size and Forecast, By Ownership
18.7 Middle East Business Process Outsourcing (BPO) Market Size and Forecast, By Outsourcing Approach
18.8 Middle East Business Process Outsourcing (BPO) Market Size and Forecast, By Application
18.9 Middle East Business Process Outsourcing (BPO) Market Size and Forecast, By End User
18.10Middle East Business Process Outsourcing (BPO) Market Size and Forecast, By Country
18.10.1. Saudi Arabia
18.10.2. UAE
18.10.3. Egypt
18.10.4. Kuwait
18.10.5. South Africa
19Competitive Analysis
19.1 Competition Dashboard
19.2 Market share Analysis of Top Vendors
19.3 Key Development Strategies
20Company Profiles
20.1 Accenture
20.1.1 Overview
20.1.2 Offerings
20.1.3 Key Financials
20.1.4 Business Segment & Geographic Overview
20.1.5 Key Market Developments
20.1.6 Key Strategies
20.2. Amdocs
20.2.1 Overview
20.2.2 Offerings
20.2.3 Key Financials
20.2.4 Business Segment & Geographic Overview
20.2.5 Key Market Developments
20.2.6 Key Strategies
20.3. Capgemini
20.3.1 Overview
20.3.2 Offerings
20.3.3 Key Financials
20.3.4 Business Segment & Geographic Overview
20.3.5 Key Market Developments
20.3.6 Key Strategies
20.4 CBRE
20.4.1 Overview
20.4.2 Offerings
20.4.3 Key Financials
20.4.4 Business Segment & Geographic Overview
20.4.5 Key Market Developments
20.4.6 Key Strategies
20.5 HCL Technologies Limited
20.5.1 Overview
20.5.2 Offerings
20.5.3 Key Financials
20.5.4 Business Segment & Geographic Overview
20.5.5 Key Market Developments
20.5.6 Key Strategies
20.6 Infosys Limited (Infosys BPM)
20.6.1 Overview
20.6.2 Offerings
20.6.3 Key Financials
20.6.4 Business Segment & Geographic Overview
20.6.5 Key Market Developments
20.6.6 Key Strategies
20.7 NCR Corporation
20.7.1 Overview
20.7.2 Offerings
20.7.3 Key Financials
20.7.4 Business Segment & Geographic Overview
20.7.5 Key Market Developments
20.7.6 Key Strategies 
20.8 SODEXO
20.8.1 Overview
20.8.2 Offerings
20.8.3 Key Financials
20.8.4 Business Segment & Geographic Overview
20.8.5 Key Market Developments
20.8.6 Key Strategies
20.9 TTEC
20.9.1 Overview
20.9.2 Offerings
20.9.3 Key Financials
20.9.4 Business Segment & Geographic Overview
20.9.5 Key Market Developments
20.9.6 Key Strategies
20.10 Wipro.
20.10.1 Overview
20.10.2 Offerings
20.10.3 Key Financials
20.10.4 Business Segment & Geographic Overview
20.10.5 Key Market Developments
20.10.6 Key Strategies